Terms of use

What these terms cover

Please read these terms carefully, as they outline who we are, how we will provide services to you, what to do if there is a problem and other important information. They govern how you use our website and how we may interact with you, including through social media or email. If you think there's is a mistake in these terms, please contact us at: [email protected].

If you do not agree to these terms, please do not use our website or enter information into the functional areas of the website or order any services from us. Please note that, if you wish to order services from our website, you must accept these terms.

These terms refer to the following additional terms, which also apply to your use of our website:

Changes to these terms

We amend these terms from time to time. Every time you wish to use our website or purchase services from us, please check these terms to ensure you understand the terms that apply at that time.

We may make changes to the website to reflect, amongst other things, our business priorities. We do not guarantee that our website, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our website for business and operational reasons. We will try to give you reasonable notice of any major changes or any suspension or withdrawal.

About us

City Tales Limited is a registered company and our company number is 16163169. You can contact us by emailing us at [email protected]. If we have to contact you, we will do so by emailing you using the address you provided to us in your order.

Our website is only intended for users over the age of 18. By purchasing a service from us, you are confirming that you are at least 18 years of age.

Our rights to make changes

We may change our services: (a) to reflect changes in relevant laws and regulatory requirements which impact either the pet food market or the natural products markets in the UK or other relevant countries. (b) to implement minor technical adjustments and improvements. These changes will not affect your use of the service but we will advise you if there is likely to be any significant difference in the service.

We need certain information from you so that we can supply the services to you, for example, your email address and phone number. If you do not give us this information, we may not be able to provide you with our services.

We will contact you in advance to tell you we will be suspending supply of a service, unless the problem is urgent or an emergency. If we have to suspend a service, we will adjust the price so that you do not pay for services while they are suspended.

Price and payment

The price of the service (which includes VAT) will be the price indicated on the order pages when you placed your order. We take all reasonable care to ensure that the price of the service advised to you is correct.

It is always possible that, despite our best efforts, some of the services we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the service's correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the service's correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order.

Offers and discounts

We may offer new and/or existing customers special offers from time to time. Where we make such offers, introductory offers are only available to new users of the website. Previously registered users do not qualify for an additional offer, unless expressly stated. This refers to any combination of: a user with an email address, a phone number, a credit or debit card, a credit or debit card holder, a delivery address, a cardholder address, or a household, who has previously made use of our service.

Please note the following in relation to any offers we make: (a) all offers are limited to one individual subscription, unless otherwise explicitly stated; (b) we may cancel any special offer, introductory offer or discount at any time without notice; (c) at our sole discretion, we may restrict who may enter into offers for any reason; (d) promotional offers and discounts are available for limited time periods only.

The refer a friend scheme allows existing customers to share unique codes with their friends to enable them to claim a discount on their first City Tales service. Discounts can only be used by new customers who have not previously bought a service from City Tales Limited. As a City Tales customer you can refer multiple friends, up to a maximum of £50 in referral benefits. An existing customer may continue to refer, but will not benefit financially from any referrals after the first five. A successful referral occurs when your friend purchases their first City Tales service using your unique referral code. When you receive a referral code as part of this scheme, you agree that you will not share this code with any other person including, but not limited to, posting the code on any website or social media platform, sending the code through a private messaging service and ads referring to the trademark for competitive purposes. We reserve the right to withdraw participation in the scheme for any user who breaches these terms.

Except where otherwise stated, discounts and credits cannot be used in conjunction with any other offers. After any discounted offer you will be charged the full price for subsequent services until such time as another applicable and valid discounted offer is applied.

Our responsibility for loss or damage

We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the services; and for defective services under the Consumer Protection Act 1987.

We are not liable for business losses. We only supply our services for domestic and private use. If you use our services for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

Our liability

We will only use your personal information as set out in our privacy policy.

We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract. No other person shall have any rights to enforce any of its terms.

If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.

These terms are governed by English law and you can bring legal proceedings in respect of the services in the English courts. If you live in Scotland you can bring legal proceedings in respect of the services in either the Scottish or the English courts.